Return policy

Effective Date: 04 February 2026
Last Updated: 04 February 2026

This Return, Refund & Cancellation Policy (“Policy”) forms a legally binding agreement between HOUSE OF HALDIGHATI (“Company,” “we,” “our,” or “us”) and any individual, entity, or organization (“Customer,” “User,” “you,” or “your”) that accesses, browses, or makes a purchase through www.houseofhaldighati.com (“Website,” “Platform,” or “Site”).

By placing an order on this Website, you expressly acknowledge that you have read, understood, and voluntarily agreed to be legally bound by this Policy in its entirety without limitation or qualification.

1. POLICY OBJECTIVE

The objective of this Policy is to clearly define the rules, limitations, exclusions, responsibilities, and legal boundaries related to:

  • Returns

  • Refunds

  • Exchanges

  • Order cancellations

  • Damaged or defective goods

  • Customer obligations

  • Limitation of liability

This Policy is designed to protect the integrity of the Company’s operations while ensuring transparency and compliance with applicable laws.

2. STRICT NO RETURN & NO REFUND POLICY

2.1 Final Sale Principle

All purchases made through HOUSE OF HALDIGHATI are deemed FINAL SALES. Under normal circumstances:

  • No returns shall be accepted.

  • No refunds shall be issued.

  • No exchanges shall be provided.

  • No cancellations shall be entertained after order confirmation.

This applies to all transactions irrespective of order value, payment method, delivery location, or promotional offers.

2.2 Customer Acknowledgment

By completing payment and confirming an order, the Customer irrevocably agrees that:

  • The decision to purchase is voluntary.

  • The Customer has reviewed all relevant information.

  • The Customer waives the right to return goods except where mandated by non-waivable statutory law.

3. ORDER CONFIRMATION & CONTRACT FORMATION

  1. An order does not constitute acceptance by the Company until officially confirmed.

  2. The Company reserves the unrestricted right to:

    • Accept or reject any order.

    • Cancel orders due to pricing errors, stock limitations, technical issues, or suspected fraudulent activity.

  3. In the event the Company cancels an order prior to dispatch, a refund may be processed at the Company’s sole discretion.

  4. After dispatch, no cancellation or refund request shall be entertained.

4. NON-RETURNABLE NATURE OF GOODS

All goods sold on the Website are classified as non-returnable due to factors including but not limited to:

  • Hygiene and safety standards

  • Perishability or shelf-life concerns

  • Quality assurance controls

  • Consumer protection considerations

  • Risk of contamination or tampering

  • Storage and handling sensitivity

Once goods leave the Company’s warehouse or fulfillment center, they are deemed irrevocably accepted by the Customer.

5. LIMITED EXCEPTION – DAMAGED OR INCORRECT DELIVERY

This is not a return or refund policy, but a limited corrective measure strictly controlled by the Company.

5.1 Eligibility Conditions

A Customer may report an issue only if:

  • The package is visibly damaged at the time of delivery, OR

  • The delivered item is materially different from the confirmed order.

5.2 Mandatory Evidence

The Customer must provide:

  • Clear photographs of the outer packaging.

  • Clear photographs of the item.

  • A complete unboxing video starting before opening the package.

  • Order ID and delivery proof.

5.3 Reporting Timeframe

All complaints must be submitted within 24 hours of delivery.
Complaints submitted after this period shall be automatically rejected.

5.4 Company Discretion

Even when evidence is provided:

  • Approval is not guaranteed.

  • Resolution may include replacement or store credit only.

  • Cash refunds will not be issued.

  • Decisions are final and binding.

6. SHIPPING, DELIVERY & LOGISTICS DISCLAIMER

  1. Delivery timelines are estimates only and not contractual guarantees.

  2. The Company is not liable for delays due to:

    • Courier service disruptions

    • Weather conditions

    • Government restrictions

    • Customs delays

    • Strikes or labor disputes

    • Natural disasters

  3. Risk and ownership transfer to the Customer upon successful delivery confirmation from the logistics provider.

7. CUSTOMER RESPONSIBILITIES

The Customer agrees to:

  • Provide accurate shipping details.

  • Ensure someone is available to receive the package.

  • Inspect the package immediately upon delivery.

  • Maintain proper storage and handling conditions after receipt.

  • Use goods responsibly and at their own discretion.

Failure to comply with these responsibilities voids any consideration for corrective measures.

8. CANCELLATION POLICY

8.1 Pre-Dispatch

Cancellation requests may be considered only before dispatch and are not guaranteed.

8.2 Post-Dispatch

Once an order has been dispatched:

  • Cancellation is not permitted.

  • Refunds are not available.

  • Delivery refusal does not entitle the Customer to a refund.

9. PRICING ERRORS & TECHNICAL ISSUES

The Company reserves the right to cancel any order arising from:

  • Incorrect pricing

  • System glitches

  • Typographical errors

  • Payment gateway malfunctions

Refunds in such cases will be processed at the Company’s discretion.

10. FRAUD PREVENTION & ABUSE POLICY

The Company maintains the right to:

  • Block or terminate accounts.

  • Deny service to suspicious users.

  • Report fraudulent activities to authorities.

  • Cancel orders without prior notice.

Misuse of complaint systems, chargebacks without valid cause, or false claims may lead to permanent blacklisting.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • The Company shall not be liable for indirect, incidental, or consequential damages.

  • Liability shall not exceed the purchase price of the disputed order.

  • No liability for loss of profits, data, or business opportunities.

  • No implied warranties unless legally mandated.

12. FORCE MAJEURE

The Company is not liable for non-performance or delays caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Pandemics

  • Government orders

  • War or civil unrest

  • Transportation failures

  • Cyber-attacks

  • Power outages

13. INDEMNIFICATION

The Customer agrees to indemnify and hold harmless HOUSE OF HALDIGHATI, its directors, employees, affiliates, and partners from any claims, damages, liabilities, or legal expenses arising from misuse of the Website or violation of this Policy.

14. STATUTORY RIGHTS

Nothing in this Policy is intended to override rights that cannot legally be waived under applicable consumer protection laws. Where statutory rights apply, they shall be honored strictly to the minimum extent required by law.

15. GOVERNING LAW & JURISDICTION

This Policy shall be governed and interpreted in accordance with the laws of the jurisdiction in which HOUSE OF HALDIGHATI is legally registered and operates. All disputes shall fall under the exclusive jurisdiction of the competent courts of that region.

16. POLICY MODIFICATIONS

The Company reserves the right to:

  • Amend, modify, or replace this Policy at any time.

  • Make changes without prior notice.

  • Enforce revised policies immediately upon publication.

Continued use of the Website constitutes acceptance of updated terms.

17. SEVERABILITY

If any provision of this Policy is found unenforceable, the remaining provisions shall remain valid and enforceable.

18. ENTIRE AGREEMENT

This Policy constitutes the entire agreement between the Customer and HOUSE OF HALDIGHATI concerning returns, refunds, and cancellations, superseding all prior communications.

19. CONTACT & COMMUNICATION

Policy-related communications must be made only through official channels listed on www.houseofhaldighati.com. Submission of a query does not imply entitlement to compensation, refund, or replacement.

By placing an order on HOUSEOFHALDIGHATI.COM, you irrevocably confirm that you have read, understood, and agreed to this Return, Refund & Cancellation Policy in full, without coercion, and with complete legal intent.